Refund Policy

Free Trial

All new accounts receive a 14-day free trial with full access to Sona Pro features. No payment information is required during the trial period. You will not be charged until you choose to subscribe after your trial ends.

Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of your current billing period. You will retain full access to Pro features until that date.

Refunds

If you are charged in error or experience a technical issue that prevents you from accessing the service, please contact us within 14 days of the charge at info@sonahealth.app. We will review your request and issue a refund if applicable.

Refunds are generally not provided for partial billing periods or if you simply changed your mind after subscribing. We encourage you to use the 14-day free trial to evaluate whether Sona meets your needs before subscribing.

EU / EEA consumers: Under the EU Consumer Rights Directive, you have a statutory 14-day right of withdrawal from the date of purchase. By starting your subscription and accessing paid features immediately, you expressly request that the service begins before the withdrawal period expires and acknowledge that your right of withdrawal is extinguished once the service has been fully performed. This does not affect your right to a refund for errors or technical failures as described above.

Payment Processing

Payments are processed by our third-party payment processor, who acts as merchant of record and handles all billing, invoicing, and payment disputes. For billing questions, please contact us at info@sonahealth.app.

Contact

For any questions about this policy, please email us at info@sonahealth.app.